Privacy policy

Privacy Policy – Footloose SA

Last updated: 12 August 2025

Footloose SA (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect the following types of information:

  • Personal details: Name, email address, phone number, shipping/billing address.

  • Payment details: Processed securely through third-party payment providers. We do not store your card information.

  • Account information: If you create an account, we store your login details securely.

  • Browsing information: IP address, browser type, device information, and site activity (via cookies and analytics tools).

2. How We Collect Information

We collect your information when:

  • You place an order on our website.

  • You sign up for our newsletter or marketing communications.

  • You contact us via email, phone, or forms.

  • You browse our site (cookies and similar technologies track usage).

3. How We Use Your Information

We use your information to:

  • Process and deliver orders.

  • Communicate about your orders or account.

  • Send marketing (if you opt in).

  • Improve our website and services.

  • Meet legal or regulatory requirements.

4. Shopify and Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products.
Your data is stored through Shopify’s secure servers, databases, and applications. Shopify stores your data behind a firewall.

Payment is processed through secure payment gateways (such as PayFast or PayPal). These providers follow industry standards (PCI-DSS) to protect your information.

For more details, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

5. Cookies

We use cookies to:

  • Keep your shopping cart active.

  • Analyse site traffic and performance.

  • Personalise your shopping experience.

You can adjust cookie settings in your browser, but some features may not work without them.

6. Sharing Your Information

We do not sell or rent your personal information.
We only share it with:

  • Service providers who help us operate our store (Shopify, couriers, payment processors).

  • Authorities when required by law.

7. Data Retention

We keep your information for as long as necessary to:

  • Fulfil your orders.

  • Meet tax and legal obligations.

  • Resolve disputes.

8. Your Rights

You can:

  • Request access to your personal data.

  • Ask us to update or delete your data.

  • Opt out of marketing emails at any time.

9. Contact Us

If you have questions about this policy or your personal data, contact us:

Footloose SA
Townsquare at New Market
Alberton, 1449
South Africa
Email: sales@footloosesa.co.za
Phone: +27 60 711 3034

Business Hours: 

Monday - Friday: 9:00 – 18:00
Saturday: 9:00 – 17:00

Sunday/Public Holidays: 9:00 - 15:00

 

We’re here to help and ensure you have a positive experience with Footloose SA.